Policies

Orders and pricing

Prices on the site are estimates. Fruit sold by the pound is weighed at packing, and we confirm the final total before you pay. Availability depends on the season and harvest.

Substitutions

If an item isn't available, we'll contact you before your pickup or ship date to offer a substitute or remove it from your order. You only pay for what you get.

Pickup

Please arrive at your confirmed time. Orders not collected on the pickup day may be released, since fresh produce can't be held. Contact us if you're running late.

Shipping and damage

We ship Monday to Wednesday in insulated packaging. Fresh fruit is perishable, so please open your box the day it arrives. If anything arrives damaged or spoiled, send a photo within 24 hours of delivery and we'll replace it or refund that item. We're not responsible for delays caused by a wrong address or a package left unclaimed.

Refunds

Because our products are perishable, we can't accept returns. We'll refund or replace items that arrive damaged or that we couldn't supply.

Privacy

We use your name, phone, email and address only to fill and confirm your order and contact you about it. We don't sell your information. Your basket is saved in your own browser so it's still there when you come back.